Frequently Asked Questions
Everything you need to know about shopping with Motif
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and start your process.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to follow your package's journey directly to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible financing options through Klarna and Afterpay.
How do I ensure I'm choosing the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your materials sustainably sourced?
At Motif, we prioritize ethical production. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.